For software and systems designed by Oracle, advanced support, monitoring, and mission-critical support are provided by Oracle Advanced Customer Services to support their optimal operations 24 hours a day, 7 days a week. Benefit from proactive counsel, preventive services, and a devoted support team to optimize performance, minimize risk, and increase availability for your Oracle-engineered systems. Oracle Advanced Customer Services can assist businesses in safeguarding their operations throughout the whole cloud and on-premise product stack thanks to its extensive experience and integrated security solutions.
The multifunctional Oracle Advanced Support Gateway platform offered by Oracle Advanced Customer Services is intended to help customers utilize Oracle Cloud. For the purpose of providing and delivering these services, the Oracle Advanced Support Gateway makes it possible to simplify network needs and create a single point of access.
Based on the Oracle Linux operating system, the Oracle Advanced Support Gateway platform houses the entire array of Oracle software stacks, including patch management, Java applications, automated service requests (ASR), and Oracle Enterprise Manager. These apps work together to gather and route telemetry messages from the Oracle Support Services infrastructure to the Cloud at Customer infrastructure. With the authorization of the customer, Oracle engineers can remotely access the customer network through the Oracle Advanced Support Gateway and perform authorized activities on the systems under the service agreement.
We recognize that, despite having read through the service descriptions of every Oracle service that is offered, enterprises may be unsure about which service to choose for their IT environment due to the abundance of services that Oracle Advanced Customer Services (ACS) will be providing. We have a proven track record of assisting clients with the implementation of projects on adoption of Oracle Advanced Services within Oracle. We are highly knowledgeable about the internal workings of Oracle Advanced Customer Services, including Oracle Advanced Support Gateway (OASG) and Oracle Support Platform.
Get in touch with us for advice.
